FAQ
Account
How do I set up an account?
To set up an account, simply download the PDF form from our website. Once filled out, email it to ar@textiletrimmings.com. We’ll handle the rest!
Is there a fee to set up an account?
Yes, there is a one-time account setup fee of $150. However, if your sales reach $2,000 within the first year, we’ll credit this fee back to your account.
I forgot my password. What should I do?
If you can’t remember your password, go to the Sign In page and select “Forgot My Password.” Enter the email address you used during registration, and we’ll send you a link to reset your password.
Pricing and Orders
Are online prices the same as wholesale prices?
No, the prices displayed online are Manufacturer’s Suggested Retail Prices (MSRP). Each account is assigned a specific wholesale discount. If you’re unsure about your wholesale discount, please contact us.
Do prices include taxes?
No, taxes are not included in the prices listed.
Is there a minimum charge for orders?
Yes, there is a minimum charge of $75.00 per invoice.
Can I modify or cancel my order after it’s been placed?
Once an order is submitted, it enters processing and cannot be changed. Please contact our customer service team promptly; we will do our best to assist you.
Shipping and Delivery
How is merchandise shipped?
All merchandise is shipped F.O.B. Richmond via Canpar and Ace carriers unless otherwise instructed.
Is express shipping available?
Yes, we do offer express shipping for an additional fee.
What should I do if my shipment arrives damaged?
Please inspect your shipment carefully for any freight damage, overages, or shortages upon receipt. Any claims for such issues must be reported to the carrier immediately. Textile Trimmings accepts no liability for damage.
Returns and Exchanges
What if I receive the wrong items?
All merchandise is shipped in perfect condition. Upon receipt, please inspect the shipment carefully for freight damage, overages or shortages. Any claims for such occurrence must be reported to the carrier immediately.
Can I return cut or altered fabrics?
No, we cannot accept returns on fabric that has been cut or altered in any way. It is your responsibility to inspect all fabrics for pattern, color, and quantity before cutting.
Are there any restocking fees for returns?
Yes, a restocking charge of 25% applies to all accepted returns. Please contact us for a Return Material Authorization (RMA) number before returning any items. Returns must be initiated within 30 days of the invoice date, and all merchandise being returned must be shipped prepaid.
Others
What is your policy on defective merchandise?
Our liability for any defects in quality, color variation, or functionality is limited to the original invoiced price. We do not accept liability for labor or any associated costs due to defective merchandise or shipping errors.
Can I request a color match on samples?
We cannot guarantee an exact color match on product samples. If a color match is required, please request a sample of our current stock.
What is required for special orders?
A deposit of 50% is required on special orders, and returns on special orders are not permitted.
Need more help?
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